Shipping Policy
At Halo & Chain, every piece is handcrafted with care. We take pride in creating quality chainmail jewelry made to order, and we appreciate your patience while your piece is crafted, carefully packaged, and prepared for shipment.
Order Processing
Most orders are handmade and shipped within 1–2 weeks after your order is placed.
Processing time may vary depending on:
- Current order volume
- Custom or made-to-order pieces
- Holidays and seasonal demand
Once your order has been completed, you will receive a shipping confirmation email with tracking information.
United States Shipping
We currently ship throughout the United States using USPS.
Estimated delivery time after shipment:
- 4–5 business days
Please note that these estimates begin after your order has been processed and shipped, not from the date the order is placed.
Canada Shipping
We are happy to offer shipping to customers throughout Canada.
Orders are shipped using USPS international services and are transferred to Canada Post for final delivery.
Estimated delivery time after shipment:
- 1–4 weeks
International delivery times can vary depending on customs processing, weather, and local carrier operations.
Customs, Duties & Import Fees (Canada)
Canadian orders may be subject to:
- Import duties
- GST/HST or provincial taxes
- Customs processing or carrier handling fees
These charges are determined by Canadian customs authorities and are not included in your purchase price or shipping cost.
Any applicable import fees are the responsibility of the customer.
Tracking Your Order
Once your order ships, you’ll receive a confirmation email containing your tracking number.
Please allow up to 24 hours for tracking information to begin updating after your shipping label has been created.
Shipping Delays
While we strive to meet our estimated timelines, shipping carriers may occasionally experience delays due to weather, holidays, customs inspections, or other circumstances beyond our control.
Once a package has been accepted by the shipping carrier, Halo & Chain cannot guarantee delivery dates.
Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your order.
Halo & Chain is not responsible for delays or additional shipping charges resulting from incorrect or incomplete shipping information provided at checkout.
If you notice an error after placing your order, contact us as soon as possible. If your order has not yet shipped, we’ll do our best to update the address.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please promptly contact us: abby@haloandchain.studio
We’ll work with the shipping carrier to investigate the issue and help determine the best resolution.
Questions
If you have any questions about shipping, processing times, or your order, please don’t hesitate to reach out.
Email: abby@haloandchain.studio